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Thank you Tracey!

Thank you Tracey!

Tracey Alder, former Secretary of Eildon Tenants’ Organisation for 9 years, Chair for 2 years and supporter of Eildon’s customer engagement movement has decided to retire from her voluntary position after a total of 11 years.

Tracey confirmed she was sad to be leaving but with a first grandchild on the way, as well as several other voluntary commitments, she feels the time is right. Tracey however wanted to let other tenants know just how much she has gained from her experience as a member of the tenants’ organisation and to encourage others to join with staff to deliver our new customer engagement strategy so they can help to improve services.

Tracey said, “I moved into my new home in Galashiels in October 2006 and joined ETO in November 2006. Straight away I was given the job as the minute taker – which was a new experience for me but the role of Secretary helped me learn an awful lot. I was often ‘kept right’ by fellow tenant Peggy Ferguson who has become a great friend!”

“Being a member of ETO meant I learned a lot more about what goes on behind the scenes in social housing, learning about the Housing Charter, Eildon’s links with Scottish Government and the legislation that needs to be adhered to. It is not just simply about living in your home. I would encourage any tenant to join in. It can offer you a better insight as well as the chance to make new friends and improve services for all tenants.”

Eildon staff thanked Tracey for her fantastic contribution over the years and let her know she will be sadly missed – although she has agreed to remain in contact and continue to share her views through our Customer Opinion Group.

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