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All tenants receive a range of services relating to housing management
and maintenance paid for out of rental income. Most tenants also receive
a range of services paid for out of a Service Charge which is in addition
to their rent. Additional services are also available on request for
tenants who are eligible for specific services.
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Services We Provide For Tenants
The following services are provided as a 'standard service' for all
tenants. Particular details with regard to certain services charged to
Service Charges will be determined by the requirements relating to specific
developments e.g. grounds maintenance.
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Housing
Allocation in accordance with our Allocations Policy
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Maintaining
your tenancy in accordance with your Tenancy Agreement
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Estate
Management
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Rent
Collection, Arrears Prevention and Management
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Tenant
Participation
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Advice
and Information |
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Maintenance
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The
following services are provided for all tenants in accordance
with our Property Management Policies and Procedures;
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A
24 hour Emergency Repairs Service
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Day-to-day
Maintenance Service requested by tenants
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Cyclical
Maintenance Service for all properties
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Modernisation
Programme which replaces components when houses need
modernising
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N.B. All requests for maintenance
requested by tenants are classified as follows with targets
set for the satisfactory completion of the work;
Emergency repairs - target 2 hours to make safe
Urgent repairs - target of
5 working days to complete
Routine repairs - target of 20 working days to complete |
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Service
Charge Items Available
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The
following services are provided and paid for out of a Service
Charge to tenants. The actual services received will depend
on the type and design of each development and decisions taken
collectively by tenants on the frequency a service is to be
provided;
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Window
cleaning
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Grounds
maintenance
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Smoke
Detector Servicing (elderly amenity and wheelchair houses)
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Common stair lighting
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Services Available to Tenants On Request
Adaptations
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If you are in need of an improvement to your
home due to a disability which is supported an Occupational
Therapist, we may adapt your home to your requirements subject to grant
funding being available. Typical improvements we carry out for tenants
are the provision of showers, additional grab rails and ramps to replace
steps.
More information is available in a brochure to
be found on this Web Site at Care
and Support Services.
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| Furnished Tenancies |
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tenants have difficulty in accepting a tenancy unless it is furnished.
In certain circumstances we can provide furnished accommodation for
an additional charge to the normal rent. We can also put tenants in
contact with other organisations who can help with furniture. |
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Tenancy
Support Services
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tenants may find difficulty in sustaining a tenancy without the help
of a support worker to help them establish, maintain and manage their
tenancy. Eildon has specialist staff available to visit individuals
on a regular basis to help them gain the skills and confidence required
to successfully maintain their tenancy. Members of our Tenancy Support
Team will be pleased to discuss this further with any existing tenant
or applicant who feels they require this service. More information is
available in a brochure to be found on this Web Site at Care
and Support Services. |
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Welfare
Benefits Advice
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employs its own Welfare Benefits Officer to help tenants to understand
their rights and access to Benefit Entitlement. This advice can help
many tenants to maximise their income to prevent them falling into rent
arrears and enjoy a better quality of life. |
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| Housing
Advice and Information |
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wide range of advice and information is available to all tenants and
applicants through our offices in Galashiels and Peebles. This service
includes advice on the properties we have available, how to apply for
one, the additional services you may be eligible for, and the likely
cost and benefits you may be eligible for. |
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Eildon
Tenants Organisation
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of Eildon Tenants are eligible to join Eildon Tenants Organisation (ETO)
and nominate representatives to sit on its Committee. ETO is recognised
by Eildon's Committee of Management as the independent voice of Eildon
Tenants and receives a grant from Eildon Housing Association to enable
it to function independently. ETO plays an increasingly important role
in the affairs of Eildon providing valuable advice and feedback to the
organisation on all matters affecting tenants. |
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Tenant
Mediation Service
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supports the Borders wide Tenant Mediation Service,
which helps tenants who are in dispute with their neighbours, to mediate
and find a resolution to their difficulties. |
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