Repairs and Maintenance
Your rent includes a contribution towards the cost of repair and maintenance at your home.
WHO’S RESPONSIBLE FOR REPAIRS AND MAINTENANCE?
In general, we are responsible for bigger jobs, including:
- damage caused by storms, flooding, fire, break-in or vandalism (but not your personal items)
- repairs to new properties in the first year after being built
- repair and maintenance of external and communal areas
- larger facilities and fittings
Your repair and maintenance responsibilities include items such as:
- accidental damage caused by your, your household or visitors
- personal possessions
- individual fittings and equipment
- smaller consumables
- flooring and decoration
This is only a snapshot. Please see the full list in the Tenant Handbook.
For information about major upgrades to properties, find out more about our Modernisation Programme.
The presence of mould in a property can cause problems, especially for people with underlying health conditions or other vulnerabilities. It is important for us as your landlord to work with you to address any of these issues should they exist in your home.
We have produced this leaflet explaining how to deal with condensation, damp and mould. Condensation Leaflet April 24
If you are experiencing damp, mould or condensation in your home, please let us know as soon as possible. To report a damp, mould or condensation issue in your home you can do it quickly and easily with the My Eildon – customer portal or call us on 03000 200 217.
Meet the team
Each area across the Borders is managed by one of our maintenance officers. Find our who manages your area.
Your Housing ContactsI was happy with the repair. It was sorted quickly
Eildon tenant