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Monthly Archives: October 2017

Change to our contractor as of 1 November 2017

Due to unforeseen circumstances Knight Facilities Management Ltd who have been cleaning the stairs since 1 April 2017 are to be replaced with All Cleaned Up Scotland Ltd from 1 November 2017. If you have any queries regarding this service please contact Karen Crozier, Eildon Housing’s Property Officer on 01750 724892. Continue Reading

Eildon Reports Improved Satisfaction With Service

Eildon Housing Association have published our Performance Report for 2016/17, and we are pleased to report a 6% increase in customer satisfaction levels reported on our overall service – an impressive score of 91.7% of tenants satisfied. The full report has been made available to all of our customers, either by email or a hard… Continue Reading

Meet Our Frank Scott Court & Teviot Court Team

Our team at Teviot Court and Frank Scott Court deliver a high quality service within the community of Hawick. Frank Scott Court and Teviot Court provides housing with additional support services that enable older people to live independently and enjoy a good quality of life within the community. Our sheltered housing developments offer a warm… Continue Reading

Thank you Tracey!

Tracey Alder, former Secretary of Eildon Tenants’ Organisation for 9 years, Chair for 2 years and supporter of Eildon’s customer engagement movement has decided to retire from her voluntary position after a total of 11 years. Tracey confirmed she was sad to be leaving but with a first grandchild on the way, as well as… Continue Reading

Meet Our IT Team

Our IT Support team is made up of three IT Support Officers and the IT Manager. Supporting our users is a very important part of what we do, with Support Officers dealing with around 80 reactive support issues each week. The team covers varying roles such as identifying the technology which is the most appropriate… Continue Reading

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