‘Five Star’ service continues at Eildon Housing Association’s sheltered developments

‘Five Star’ service continues at Eildon Housing Association’s sheltered developments

Eildon Group’s Sheltered Services and Very Sheltered Services which comprise of Frank Scott Court and Teviot Court in Hawick, Oakwood Park in Galashiels, Millar House in Melrose, and Riverside House in Peebles were all recently inspected by the Care Inspectorate and the feedback given for all five locations remains at 5 – Very Good.

EHA’s Chief Executive, Nile Istephan commented, “It is very satisfying to receive such an excellent report from the Care Inspectorate and it is a credit to all our sheltered housing staff and other EHA colleagues who help to deliver such important services. We received excellent feedback from our tenants and their families across all aspects of our service. EHA is committed to continual improvement in our activities, whether it be in housing, building new developments or the delivery of high quality care services.”

Agnes Bell, EHA’s Care Services Manager for Older People, said “We appreciate that achieving such high standards and making sure we maintain them cannot be under-estimated, and is testament to the hard work and sheer dedication of all our staff teams.”

The report contains evidence that demonstrates staff have very good relationships with tenants and know their support needs and routines very well. The Care Inspectorate are of the opinion that a major strength of the service is the staff’s commitment, flexibility and dedication to providing the best possible service ensuring tenants’ needs are met. One tenant confirmed, “I couldn’t ask for better staff, they are brilliant!”

A full copy of the report can be accessed here.

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