At Eildon, we’re always looking for ways to improve and offer new services to you. To do that, we need to make sure that we get to know you and find out what makes you tick.
Getting to know you and the people who live with you lets us shape services to meet your needs. Whether that’s us sending you things by email, rather than post – or even continuing to contact you by post or phone if you’re yet to brave the internet – we want to make sure that we understand your situation and your needs. That way, we’ll be able to make sure that you get the most out of the services we provide for you.
To do this is too big a job for us to do alone, so we’re joining forces with Research Resource to carry out a Customer Census to make sure all your details are up to date and to ask a few more questions about you and your household.
Once we do this we’ll be in a better position to develop new services and new ways of delivering existing services – things like texting you reminders for appointments with your Housing Officer or being able to view your rent statement at the touch of a button.
You might have heard of Research Resource before as they already work with us to carry out annual satisfaction surveys and find out your opinion on any repairs you’ve had carried out in your home. They are a company we trust and you can rest assured that all your data will be kept safe in our system.
Research Resource have signed an agreement to comply with our Data Protection requirements to make sure your information is kept safely and accurately. If you want to find out more about the information we keep, you can find our Customer Fair Processing Notice on our website, or you can ask us to send you a hard copy.
You’ll receive the survey either by email from 3 September 2018 or by letter from 10 September 2018 and we’d be really grateful if you would fill out as much of it as you can before 5 October 2018.