We were sad to learn that Our Power Energy Supply Ltd has now ceased trading. We know that some of our customers will be affected by this so want to offer some reassurance from Ofgem, the energy regulator.
Firstly, Ofgem has just appointed Utilita as the new supplier for Our Power customers and is currently contacting everyone affected with information.
If you are a customer, Ofgem advises that you should not worry, your supplies are secure and credit balances are protected through the transfer to a new supplier. Prepayment customers should continue to top up and payments will be allocated to your meters as usual.
Ofgem’s advice is not to try to switch, but to sit tight and wait until the new supplier has been appointed. This will help make sure that the process of handing customers over to a new supplier, and honouring credit balances, is as hassle free for customers as possible.
Customers can find support and advice on the Ofgem website.