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Universal Credit phone calls from the Department of Work and Pensions

If you are contacted by the Department for Work and Pensions (DWP) the number may appear as an 0800 number, ‘private’ or ‘number withheld’.

DWP are working around the clock to cope with the unprecedented volume of new applications for Universal Credit.

You should maintain contact with them via your online journal and if they do need to contact you, they will do so firstly through your Universal Credit Journal advising they will be calling soon.

When they do ring they will provide you with the following information to reassure you that the call is genuine:

  • the last three digits of your unique Universal Credit account code/number
  • the last three digits/letters of your postcode.

DWP is asking claimants not to call about their claim, as it wants to free up as much capacity to ring if it needs to verify an application.  At this time they are concentrating on calling you, so please only call if you are unable to use Universal Credit online.

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