Model Publication Scheme Classes

Class 1

Information about us; who we are; where to find us; how to contact us; how we are managed and our external relations Description of who we are Mission Statement Our vision Our values Corporate objectives Area(s) of operation Our key activities 5 year strategy Customer Service Standards Location and Opening Arrangements Our address General Enquiry Contact Details… Continue Reading

Class 2

Information about our work, our strategy and policies for delivering services and information for our service users How to use our services How to report a repair Right to Repair Information (Page 7) How to apply for a house How to get information about tenancy support How to make a complaint Contact your Housing Officer… Continue Reading

Class 3

Information about the decisions we take, how we make decisions and how we involve others Board Meetings Board Meeting Minutes Board Meeting Papers – currently available on request Board Meeting Agendas – currently available on request Consultation and Participation  Better As One – Customer Engagement Strategy Customer Scrutiny Panel Composition Registered Tenant Organisations Continue Reading

Class 4

Information about our strategy for, and management of financial resources (in sufficient detail to explain how we plan to spend public money, and what has been spent) Information about our accounts and budgets Description of Funding Sources Audited Accounts Budget Allocation to Key Service Areas Spending Relating to Staff & Board Board Member Expense Policy… Continue Reading

Class 5

Information about how we manage our human, physical and information resources Human Resources  Staffing Structure Staff Recruitment & Selection Policy Performance Management Review Policy Resolution of Difficulties Policy Training & Development Policy Information Resources Retention Schedule Privacy Policy Customer Fair Processing Notice Employment Fair Processing Notice Physical Resources Management of our land and property assets… Continue Reading

Class 6

Information about how we procure works, goods and services and our contracts with external providers Contractors and Suppliers Information about our key service delivery contractors who carry out: Responsive Repairs Landscape Maintenance Planned / Cyclical Maintenance List of Suppliers and Contractors we use Information about regulated procurement contracts awarded Our Procurement Procurement Strategy Procurement Activity… Continue Reading

Class 7

Information about how we perform as an organisation, and how well we deliver our functions and services How we are performing Performance Report Benchmarking Information Customer Complaints Guidance Continue Reading

Class 8

Information packaged and made available for sale on a commercial basis and sold at market value a retail outlet e.g. bookshop, museum or research journal This class does not apply to us as we do not produce any publications for sale Continue Reading

Class 9

Open data made available by us under the Scottish Governments Open Data Resource Pack and made available under open licence This class does not apply to us as we do not produce any publications for sale Continue Reading

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