Eildon does not cover your contents as part of the tenancy agreement. It’s a good idea to consider what a home contents insurance policy would cover you for to help you make an informed decision on whether you need one.
Contents insurance is designed to help protect your possessions. No matter how careful you are, there’s always a risk that your belongings could be broken, damaged or stolen so home contents insurance can help provide peace of mind should the worst happen.
Pay as you go Home Contents Insurance
We have teamed up with Thistle Tenant Risks who provide specialist tenant contents insurance policies. Thistle Tenant Risks Contents Insurance is a specialist insurance scheme provided by Thistle Tenant Risks, and all tenants living in social and affordable housing are eligible to apply.
Thistle Tenant Risks Contents Insurance can offer you insurance for the contents of your home including cover for items such as furniture, carpets, curtains, clothes, bedding, electrical items, jewellery, pictures and ornaments.
10 Reasons to choose pay as you go insurance scheme:
- Apply over the telephone or complete an application form
- No excess (you don’t pay the first part of the claim)
- Covers theft, water damage, fire and many more household risks
- Covers tenant improvements (up to £2,000)
- Covers contents in sheds, outbuildings and garages (up to £2,000)
- Covers damage to external glazing for which you are responsible
- Covers replacement and installation of locks for outside doors or windows and alarms if keys are lost or stolen
- You don’t need to have special door or window locks
- All postcodes are included
- Flexible regular pay as you go payment options
Who is this policy for?
Thistle Tenant Risks Contents Insurance has been designed to meet the demands and needs of social housing tenants looking to purchase home contents insurance, and Thistle have approached insurers Royal & Sun Alliance plc (Diamond Insurance Policy) and Allianz Insurance plc (Thistle Home Contents Scheme). The cover is subject to the terms, conditions, limitations and exclusions contained in the Diamond Insurance Policy Wording and the Thistle Home Contents Insurance Wording, which you should read carefully.
If you are unsure whether either of these insurance policies are right for you please contact Thistle Tenant Risks on 0345 450 7286.
How do I get further information for the Thistle Home Contents Insurance Scheme?
If you’d like to apply for the Thistle Home Contents Insurance Scheme, you can do so by completing an application form or by calling Thistle Tenant Risks on 0345 450 7286. Alternatively, visit Thistle Tenant Risks Insurance website for more information. Prior to completing the application form, please review the Thistle Insurance Services Terms of Business Agreement and Insurance Product Information Document. These documents give you important information on your rights and how we deal with you and your insurance and key information regarding the insurance cover.
Please note that all Tenant Risks business is arranged on a non-advised basis. This means that you will be provided with the key information to be able to make an informed decision on which cover is appropriate for your needs.
How do I get further information for the Diamond Insurance Scheme?
If you wish to apply for to the SFHA Diamond Insurance Scheme, you can do so by completing an application form or calling the administrator Uris Group on 0345 671 817. Prior to completing the application form, please review the Insurance Product Information Document.
If you have a complaint about either the Thistle Home Contents Insurance Scheme or the SFHA Diamond Insurance Scheme, please read the information below
Thistle Home Contents Insurance Scheme
Thistle Insurance Services always aim to get things right first time and they are committed to achieving the highest level of service for our customers. If you feel this hasn’t happened, Thistle Insurance Services would like to hear about it so that they have an opportunity to put things right for you and to improve the service in the future.
If you have a complaint about the sale or service of your insurance policy please contact Thistle Insurance Services at:
Thistle Tenant Risks
Phone: 0345 450 7286
If you have a complaint relating to your Thistle policy, please contact the Allianz Customer Satisfaction Manager at:
Allianz Insurance plc
PO Box 10623
Phone: 0330 102 1781
Fax: 01483 529 717
A copy of our complaints procedure is available on request. For additional information, view our complaints page here.
Thistle Tenant Risks is a trading style of Thistle Insurance Services Limited. Thistle Insurance Services Limited is authorised and regulated by the Financial Conduct Authority FRN 310419. Lloyd’s Broker. Registered in England under No. 00338645. Registered office: Rossington’s Business Park, West Carr Road, Retford, Nottinghamshire, DN22 7SW. Thistle Insurance Services Ltd is part of the PIB Group.
SFHA Diamond Insurance Scheme
If you have a complaint about your Diamond Insurance Policy, please contact:
Ryan Direct Group Property Services
Doncaster DN4 5PL
The Diamond Insurance Scheme is a product name arranged by Thistle Tenant Risks on behalf of the Scottish Federation of Housing Associations and administered by the RSA Group. Royal & Sun Alliance Insurance plc, No 93792 Registered in England and Wales at St. Marks Court, Chart Way, Horsham, West Sussex, RH12 1XL. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Thistle Tenant Risks a trading style of Thistle Insurance Services Limited. Thistle Insurance Services Limited is authorised and regulated by the Financial Conduct Authority FRN 310419. Registered in England under No. 00338645. Registered office: Rossington’s Business Park, West Carr Road, Retford, Nottinghamshire, DN22 7SW. Thistle Insurance Services Ltd is part of the PIB Group.