Tenant Handbook

Most information you’ll need is in the Tenant Handbook, you can access the interactive online version below. It’s a good idea to skim through the Handbook, so that you know what’s there for future reference.

The Tenant Handbook includes lots of useful information, including contact numbers, what to do in an emergency, and your rights and responsibilities as a tenant. If you need a printed copy or use a screen reader, please let us know by calling us on 03000 200 217.

For up-to-date news from Eildon Housing Association, see our quarterly tenant newsletter, Connect, which can be downloaded in the Library section.

Interactive Tenant Handbook

Click the cover image above for our interactive online Tenant Handbook.

Download a PDF of the Tenant Handbook to your device to keep as a reference.

Tenant Handbook Quick links

Click the links below for key sections of the Tenant Handbook.

How to Contact Us

About Eildon Housing Association

Repairs and Maintenance

Your Rent

Your Rights as a Tenant

Living in Your Home

You and Your Neighbours

Other Tenancy Information

Sheltered Housing

Complaints Procedure

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