Page 13 - Eildon Housing Association Limited

REPORTING A REPAIR
If you decide that a repair is needed and Eildon Housing Association is responsible, please report it in one of these ways:
• call us on 03000 200 217
• online at www.eildon.org.uk
You will be connected to Hanover Housing who will be managing our emergency repairs from their call centre from 1 May 2018.
Please think carefully before using this number outside office hours – it’s for emergencies only.
Gas
Make sure you know where your gas meter is located. If you can’t find it, please ask us.
IF YOU SMELL GAS:
Don’t turn electrical switches on or off. Sparks can cause an explosion.
Don’t smoke.
Don’t use naked flames.
Do turn off the gas supply at the meter. Do open all doors and windows.
Do leave the premises.
Contact SCOTTISH GAS immediately on 0800 111 999.
Water
Make sure you know the location of the water stop valve, so that you can turn off the supply if necessary.
If you have a burst pipe or blocked external drain, ring EHA immediately on 03000 200 217.
If you have a water supply failure, contact Scottish Water on 0845 600 8855.
(non-emergency repairs)
• in person at our head office in Selkirk
When you contact us, be ready to tell us:
• full details about the repair
• how and when we can access your
property
• an up to date telephone number
and/or email address
This will help us to brief a contractor properly, and help them to arrange a good time for carrying out the repair.
Our maintenance officers spend much of their day out and about, and may inspect repairs reported by you, and check the quality of the work before the contractor is paid. The contractor may also ask you to confirm the repair was carried out.
Emergency repairs
EMERGENCY means a risk to life, or to the property.
For emergency repairs outside our office hours, call 03000 200 217 and follow the instructions.
13