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Information about the Care Inspectorate complaints procedure is on their website www.scswis.com, or you can contact them:
The Care Inspectorate
Ettrick Riverside Business Centre Dunsdale Road
Selkirk
TD7 5EB
Tel: 01896 664400
Significant performance failure
The Scottish Housing Regulator (SHR) can consider issues raised with them about significant performance failures.
A ‘significant performance failure’ is defined by the SHR as ‘something that a landlord does or fails to do that puts the interests of its tenants at risk, and which the landlord has not resolved’.
This normally relates to the landlord’s failure to meet its legal requirements or tenant commitments, and will affect many or all of the landlord’s tenants.
If you are affected by a problem like this, you should first report it to us. If you have told us about it but we have not resolved it, you can report it directly to the SHR.
For more information, see the SHR website www.scottishhousingregulator. gov.uk, or call 0141 271 3810.
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