Repairs and Maintenance

Your rent includes a contribution towards the cost of repair and maintenance at your home.


In general, we are responsible for bigger jobs, including:

  • damage caused by storms, flooding, fire, break-in or vandalism (but not your personal items)
  • repairs to new properties in the first year after being built
  • repair and maintenance of external and communal areas
  • larger facilities and fittings

Your repair and maintenance responsibilities include items such as:

  • accidental damage caused by your, your household or visitors
  • personal possessions
  • individual fittings and equipment
  • smaller consumables
  • flooring and decoration

This is only a snapshot. Please see the full list in the Tenant Handbook.

For information about major upgrades to properties, find out more about our Modernisation Programme.

The presence of mould in a property can cause problems, especially for people with underlying health conditions or other vulnerabilities. It is important for us as your landlord to work with you to address any of these issues should they exist in your home.

We have produced this leaflet explaining how to deal with condensation, damp and mould. Condensation Leaflet April 24

If you are experiencing damp, mould or condensation in your home, please let us know as soon as possible. To report a damp, mould or condensation issue in your home you can do it quickly and easily with the My Eildon – customer portal  or call us on 03000 200 217.


Man and woman standing in front of kitchen cabinets Man and woman standing in front of kitchen cabinets

I was happy with the repair. It was sorted quickly

November 2022 Repairs Transactional Survey for tenants

Eildon tenant