Repairs and Maintenance

In general, we are responsible for bigger jobs, including:

• damage caused by storms, flooding, fire, break-in or vandalism (but not your personal items)
• repairs to new properties in the first year after being built
• repair and maintenance of external and communal areas
• larger facilities and fittings

Your repair and maintenance responsibilities include items such as:

• accidental damage caused by your, your household or visitors
• personal possessions
• individual fittings and equipment
• smaller consumables
• flooring and decoration

This is only a snapshot. Please see the full list in the Tenant Handbook.

For information about major upgrades to properties, find out more about our Modernisation Programme.