Repairs and Maintenance

In general, we are responsible for bigger jobs, including:

• damage caused by storms, flooding, fire, break-in or vandalism (but not your personal items)
• repairs to new properties in the first year after being built
• repair and maintenance of external and communal areas
• larger facilities and fittings

Your repair and maintenance responsibilities include items such as:

• accidental damage caused by your, your household or visitors
• personal possessions
• individual fittings and equipment
• smaller consumables
• flooring and decoration

This is only a snapshot. Please see the full list in the Tenant Handbook.

For information about major upgrades to properties, find out more about our Modernisation Programme.

The presence of mould in a property can cause problems, especially for people with underlying health conditions or other vulnerabilities. It is important for us as your landlord to work with you to address any of these issues should they exist in your home.

We have produced this leaflet explaining how to deal with condensation, damp and mould. Condensation Leaflet April 24

If you are experiencing damp, mould or condensation in your home, please let us know as soon as possible. To report a damp, mould or condensation issue in your home you can do it quickly and easily with the My Eildon – customer portal  or call us on 03000 200 217.

We are required by law to carry out an annual safety check to all gas pipework, boilers and appliances installed within our homes. These checks are important to provide assurance that they are safe and that we remove any risk of any gas or carbon monoxide poisoning.

We aim to carry out these checks on a 10-month cycle so that we can ensure the service is carried out in your home before the anniversary date. However, in order for the service to take place you must have some credit in both your gas and electric meters. If the engineer attends your property and you don’t have credit, the engineer may need to close off your gas meter to make sure that you and your neighbours are safe.

If you are planning on going away throughout the year, when you return, please remember to run your hot and cold taps for a couple of minutes to reduce the risk of bacteria built up.
This is also important for any showers you have in your home.