Freedom of Information

The Freedom of Information (Scotland) Act 2002 gives everyone a right of access to information held by scottish public authorities.

Under Freedom of Information (Scotland) Act 2002 (Designation of Persons as Scottish Public Authorities) Order 2019, Registered Social Landlords such as Eildon Housing Association, have been designated as a public authority to whom the terms of the Act apply. This takes effect from 11 November 2019.

The aim of the Act is to increase openness and transparency by allowing people to access information about how decisions are taken and how public services are delivered.

The Freedom of Information (Scotland) Act 2002 (the Act) requires Scottish public authorities to adopt and maintain a publication scheme which has the approval of the Scottish Information Commissioner, and publish information in accordance with that scheme.

Authorities are under a legal obligation to:

  • Publish the classes of information that the authority makes routinely available
  • Tell the public how to access the information and whether information is available free of charge or on payment

Requests must be made in a recordable format.

You have the right to request environmental information. Requests can be made under the Environmental Information (Scotland) Regulations 2004 (EIRs) and they work in a similar way to Freedom of Information requests.

Read more about the charging schedule for Environmental Information Regulations.

We have adopted the Scottish Information Commissioner’s Model Publication Scheme 2018.

This scheme sets out our commitment to making certain classes of information routinely available, such as policies and procedures, minutes of meetings, annual reports and financial information.

We have developed a Guide to Information for this purpose which also contains details of the environmental information that we routinely make available. You can also view the classes of information below.

You can make a request for information by contacting our Data Protection & Information Officer on:


Postal: Data Protection & Information Officer, The Weaving Shed, Dunsdale Road, Selkirk,

If you are unhappy with our decision, or with the way we have dealt with your request, you can ask us to review our decision. If you do not agree with the outcome of this review, you can ask the Scottish Information Commissioner to investigate.

Different types of information

Information about us; who we are; where to find us; how to contact us; how we are managed and our external relations,

Description of who we are:

Location and Opening Arrangements –

  • Our address
  • General enquiry contact details
  • Opening times
  • Office contact details
  • Contact details for making a complaint

Information relating to Freedom of Information:

About our Governing Body

About our Staff

Governance Documents and Corporate Policies

Relationship with Regulators

Group Details

This includes information about our work, our strategy and policies for delivering services and information for our service users.

How to use our services

Policies & Procedures





Internal Procedures relating to any of the above policies are available on request.

Information about the decisions we take, how we make decisions and how we involve others.

Board Meetings 

Consultation and Participation

Information about our strategy for, and management of financial resources (in sufficient detail to explain how we plan to spend public money, and what has been spent)

Information about our accounts and budgets –

  • Description of funding sources
  • Audited accounts
  • Budget Policies and Procedures
  • Budget allocation to key service areas

Spending Relating to Staff and Board

Information about how we manage our human, physical and information resources

Human Resources 

Information Resources

Physical Resources

  • Management of our land and property assets including environmental / sustainability reports – available on request
  • General description of our land and property holdings – available on request
  • Estate development plans – available on request

Development Brochures

Information about how we procure works, goods and services and our contracts with external providers

Our Contractors and Suppliers

Our Procurement 

Information about how we perform as an organisation, and how well we deliver our functions and services can be found on our annual reports page

How we are performing

Information packaged and made available for sale on a commercial basis and sold at market value a retail outlet e.g. bookshop, museum or research journal

This class does not apply to us as we do not produce any publications for sale

Open data made available by us under the Scottish Governments Open Data Resource Pack and made available under open licence.

This class does not apply to us as we do not produce any publications for sale.