News / News, Poynder
Eildon’s Extra Care Service receives high praise from the Care Inspectorate
Eildon Housing’s extra care services at Poynder Apartments in Kelso was recently inspected by the Care Inspectorate and was noted
Poynder Apartments, Kelso
Introducing our latest Extra Care Housing development which has provision of onsite care and support services to people aged 60 and above.
Our Extra Care Housing development in Kelso has 34 one bedroomed flats and two 2 bed roomed, all wheelchair accessible. Provision of onsite care and support services to people aged 60 and above.
Poynder Apartments Extra Care Living Room illustration 1 (1)
A mix of one and two bedroom flats
There is provision for onsite care and support services to people aged 60 years and above.
34 one bedroom, 2 two bedroom self contained flats over two floors with two lifts providing access to upper floors.
– All flats are designed for wheelchair accessibility
– 24 hr staff team on site delivering bespoke care, support and assistance to maintain your tenancy
– Daily home cooked main meal and light meal prepared in our on site kitchen, served in the dining room which overlooks the patio and garden area, charges included within monthly service charges
– External mobility scooter charging and storage area
– Well maintained garden and patio area with garden furniture for you to enjoy the outdoors
– Bus stop nearby to provide access to town centre and beyond
Paul McLennan, Minister for Housing, visits Eildon Housing development in Kelso.
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Community hub 1
Community lounge
There will be a range of communal facilities available for your use as a tenant and also the wider community. This includes a community hub where meals will be prepared and served, a hairdresser salon, and various spaces for social activities.
The meals service is an integral part of the service delivered at an affordable cost. You can be assured of having your dietary requirements met. All meals are prepared by experienced and professional cooks. Occasionally we will deliver and serve meals to your home. However this will only be provided where Social Work include this service as part of their assessment and referral.
Please view our Poynder Apartments Brochure Sept 2026
To be considered for Extra Care Housing, we need:
- A completed application form.
- An Adult Social Work Assessment outlining your care and support needs.
If you do not already have an assessment:
- Scottish Borders residents: Contact Scottish Borders Council Social Work Services to request an assessment.
- Residents outside the Borders: Contact your local authority social work team and request an assessment be carried out, when completed please share the assessment with us via the e mail address below.
Your application and assessment will be reviewed by the Extra Care Housing Panel, who will decide whether the service is suitable for your needs.
We will keep you updated at each stage of the process and let you know the panel’s decision.
Please find further information within the Poynder Apartments brochure in the drop down above.
Please find the application form Eildon – Welcome page – Housing register
Please contact us on extracare@eildon.org with any queries.