Benefits information and advice
To become a tenant with us, you need to set things up carefully to manage your finances and responsibilities.
If you are taking on a new tenancy, or having difficulties managing your tenancy, you can speak to our Tenancy Sustainment Officers for help, information and advice on:
- eligibility and applications for benefits
- settling into your new home
- budget planning to help you manage paying rent and other bills
- applications for grant funding for household items (furnishings, carpets)
- accessing other services, including Social Work, Citizens’ Advice Bureau, and other support agencies
- managing the condition of your property
- communicating positively with neighbours
All matters are treated confidentially. If you need advice, the Tenancy Sustainment Officers are happy to speak to you on the phone, in the office, visit you in your home or via email. Visit our Contact us page.
Rent and service charge information
If you’re on a low income or unemployed, you may be able to access help to pay your rent. This may be Housing Benefit or the Housing Costs element of Universal Credit. These can be paid to you, or, if you prefer your rent can be paid directly to your landlord. If Housing Benefit or Housing Costs don’t cover all your rent, you need to arrange for the shortfall to be paid to Eildon Housing Association each month.
For more information on claiming Housing Benefit Housing benefits | Scottish Borders Council (scotborders.gov.uk)
or Universal Credit Housing Costs What is Universal Credit | Universal Credit | Scottish Borders Council (scotborders.gov.uk)
Your Housing Officer can advise you about your rights and responsibilities as a tenant.
You’ll also find lots of useful information on managing your tenancy in the Tenant Handbook, including contact numbers, what to do in an emergency, and your rights and responsibilities as a tenant.
If you are taking on a new tenancy, or having difficulties managing your tenancy, you can also speak to our Tenancy Sustainment Team for help, information and advice on:
- eligibility and applications for benefits
- settling into your new home
- budget planning to help you manage paying rent and other bills
- applications for grant funding for household items (furnishings, carpets)
- accessing other services, including Social Work, Citizens’ Advice Bureau, and other support agencies
- managing the condition of your property
- communicating positively with neighbours
All matters are treated confidentially. If you need advice, the Tenancy Sustainment Team are happy to speak to you on the phone, in the office, visit you in your home or via email.
In our latest Special Edition of our Connect newsletter, we have worked with other organisations to bring together information and support which we hope will be helpful at this difficult, economic time.
If you have any feedback, please do not hesitate to contact us on 03000 200 217 or email enquiries@eildon.org.uk.
Three people standing behind a Eildon Group branded banner and table
They have helped me in the past and the support was very good.
Eildon tenant