Manage my home

Whether you’re a tenant, resident or shared owner in an Eildon Housing Association home, we’re all part of the same community, and we appreciate your support in making our housing service as good as it can be.

Tenant handbook

Tenant handbook

If you’ve just moved in, you’ll find the Tenant Handbook a useful source of information. It includes contact numbers, what to do in an emergency, and your rights and responsibilities as a tenant.

Download Tenant Handbook
Your housing and maintenance officers

Your housing and maintenance officers

We’re here to help. Whether it’s to answer questions or maintain your home. Get in touch.

Your Housing Contacts
Report a repair

Report a repair

Our online customer portal – My Eildon is the place to manage your account and report a repair.

Find out more
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Care & Repair Alan fitting bath rail
external factored block Rennie Court

Home contents insurance

Eildon does not cover your contents as part of the tenancy agreement. It’s a good idea to consider what a home contents insurance policy would cover you for in order to help you make an informed decision on whether you need one.

Find out more

Borders Care & Repair Service

If you’re living in the Scottish Borders, over 60 or have a disability, and need help with general handyperson jobs or adaptations in your home. Find our more about our Borders Care & Repair service.

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Factoring and ground maintenance

Find out more about Factoring and ground maintenance

Find out more

Managing your home

Your rent includes a contribution towards the cost of repair and maintenance at your home.

Depending on the kind of work involved, Eildon Housing is responsible for some jobs, and you are responsible for others. Find out more.

Wherever possible we provide car parking for you as a resident and your visitors at our developments. These are communal or allocated spaces to specific properties. In some areas there are garages to rent, and a few properties have garages attached. Find out more.

Shared ownership means you own a share in your house and we own the remainder. Find out more.

Domestic CCTV – customer information
Keeping pets in Eildon homes
Rent management arrears policy
Repairs and maintenance policy
Responding to nuisance neighbours anti social behaviour policy
Standing orders policy

Find a home

From cosy flats to spacious new builds. If you’re looking for a housing association home in the Scottish Borders, we have homes for rent in many Borders towns, including Galashiels, Hawick, Jedburgh a

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Benefits information and advice

To become a tenant with us, you need to set things up carefully to manage your finances and responsibilities.

Find out more