Compliments & Complaints

The team at Eildon Housing Association welcome your feedback. We aim to provide you with the very best of service at all times. However, we appreciate that we may not always get things right.

Our complaints procedure follows the model recommended by the Scottish Public Services Ombudsman. Full details of our complaints procedure can be accessed here.

You can raise a complaint by getting in touch with us in any of the following ways:
In person or by post: Eildon Housing Association Ltd, The Weaving Shed, Ettrick Mill, Dunsdale Road, Selkirk TD7 5EB.
Our office is currently closed to the public. Click here for latest contact information and COVID updates.
Phone: 03000 200 217
Web: complete the online form below

When complaining, tell us:

  • your full name, address and contact details
  • as much as you can about the complaint
  • what has gone wrong
  • what outcome you are seeking

It is easier for us to address complaints if you make them quickly and directly to the service concerned. So please talk to a member of our staff at the service you are complaining about. Then they can try to resolve the issue.

The Scottish Housing Regulator (SHR) can consider issues raised with them about ‘significant performance failures’. Click here to find out more, including the difference between a complaint and a significant performance failure.

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