Have Your Say – Your Voice Matters!

Customer Feedback and Surveys Shaping the Future of Service at Eildon.

At Eildon, our commitment to delivering exceptional customer service is at the heart of everything we do. We understand that the key to continuous improvement lies in carefully
listening to the people who matter most: our customers. Your feedback is not just valuable, it
is essential.

To ensure we are consistently capturing the voice of our customers, we conduct two types of
surveys: our Monthly Transactional Satisfaction Surveys and our Annual Customer Satisfaction
Survey which we issue each Autumn and which we are currently undertaking. Each plays a
distinct and important role in helping us evaluate and enhance our services. We believe that every customer voice deserves to be heard. Whether your experience has been positive, challenging, or somewhere in between, your feedback helps us grow. It gives us the opportunity to celebrate success, learn from mistakes, and make meaningful changes that benefit everyone.
Surveys are more than just a tool; they are a conversation, and we value your input.

They are a way for us to stay connected with you, understand your needs, and build a relationship based on trust and transparency. We want you to feel confident that your feedback is valued and that it leads to action. We want you to see Eildon not just as a service provider, but as a partner in your journey with us, one that listens, responds and is caring, committed, connected and creative. So please take part when you are invited to provide feedback.