Launch of Our Customer Voice Strategy

We’re excited to launch Eildon’s new Customer Voice Strategy, which sets out how we’ll strengthen and grow meaningful involvement with our customers across all areas of our work.

You told us that better communication and making it easier to get involved should be priorities and we have listened.

Through this new strategy, customer involvement opportunities will be better integrated across Eildon.

With our Customer Engagement Officer coordinating across teams, we aim to improve communication and make participation easier and more accessible. At the heart of the strategy is our Customer Opinion Group, now with over 90 members. This group plays a vital role in shaping our services, reviewing policies, and contributing to service improvements. Thank you to
everyone who has already joined. Your feedback helps us deliver services that reflect the needs and priorities of our communities. Get Involved. We’d love to hear from you.