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Rent & Money Matters

This section has links for paying your rent, benefits, and other money matters. If you’re in difficulty with managing your money, see below for advice.

For the different ways to pay your rent, including allpay, click Pay Your Rent.

For information on how your rent, service and support charges are worked out, click Rents & Service Charges.

For benefits information and links to government websites, click Benefits Info & Advice.

Housing Benefit/Housing Costs

If you’re on a low income or unemployed, you may be able to access help to pay your rent. This may be Housing Benefit or the Housing Costs element of Universal Credit. These can be paid to you, orif you prefer your rent can be paid directly to your landlord. If Housing Benefit or Housing Costs don’t cover all your rent, you need to arrange for the shortfall to be paid to Eildon Housing Association each month. 

For more information on claiming Housing Benefit or Universal Credit Housing Costs please see either the Scottish Borders Council website or the Government website. 

Eildon staff can give advice on these benefit applications – please ask! 

Difficulties Paying Your Rent?

Sometimes our tenants face difficult times, or their situation changes. We understand that this can be stressful. If you’re having difficulty paying your rent, please contact us right away.

We can help you to get things sorted by:

  • looking at your income and expenses, and agreeing a reasonable plan, to help you pay your outstanding rent in instalments
  • providing benefits information and advice to make sure you get the benefits you are entitled to
  • referring you to an independent adviser for confidential advice on how to manage your money.

If you don’t pay your rent, you risk losing your home. So if you’re having difficulty with rent payments, please call us as soon as possible on 03000 200 217.

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