Annual Customer Satisfaction survey 2026

Published:

We want to know what matters most to you. Your feedback helps us understand what’s working well, where we can improve, and what services are important to our customers in the future.

Each year we carry out a satisfaction survey and this year we have asked Research Resource, an independent market research company, to conduct the survey on our behalf.

We are undertaking three surveys –

  • a survey of tenants
  • a survey of tenants who also receive a care service from us
  • and a survey of owners who receive factoring services.

Over the next few weeks, you may be contacted by Research Resource either by phone or by email or letter inviting you to complete a survey.  If you have a preferred communication method and you haven’t let us know already, please get in touch

The survey asks about your experience of our services, your satisfaction with the support we provide, and what is important to you for the future.

Research Resource will carry out the survey in line with the Market Research Society Code of Conduct. Your responses will be treated confidentially and shared with us anonymously, unless you specifically agree to provide personal information.

As a thank you for taking part, everyone who completes the survey will be entered into a prize draw. Four winners will receive High Street shopping vouchers, with one prize of £100 and three of £50 available.

We hope you’ll take a few minutes to share your views. Your feedback is extremely valuable and helps us improve the services we provide.

Thank you for your support.