Our latest Performance Report for our 2025/26 results

We are pleased to share our latest performance report for our 2025/26 results.

Our overall service shows a sustained improvement which is a strong reflection of the commitment, professionalism and customer focus demonstrated by our employees every day. Their dedication to delivering high-quality services and putting customers at the heart of what they do has helped drive these encouraging results.

While we are pleased to see satisfaction continue to move in the right direction, we recognise that there is always room to improve. We remain committed to listening to our customers, learning from their experiences and continually enhancing the services we provide. Through ongoing staff development, service improvements and investment in our systems and processes, we will continue to build on this positive momentum. Customer feedback remains central to this work, helping us identify what we are doing well and where we can make further improvements.

We would like to thank everyone who has taken the time to share their views as part of this report. By participating in our surveys, customers play an important role in shaping our services and helping us deliver an even better experience for all.