Your feedback matters to us

We want to know what matters to you. Every year we carry out an annual satisfaction survey to make sure we can pick up on issues and hear about improvements we could make to our services. To help us do this, we have asked an independent market research company, Research Resource, to carry out the survey on our behalf.

This year we are undertaking three surveys – a survey of tenants, a survey of tenants who also receive a care service from us, and a survey of owners who receive factoring services.

Over the next few weeks, you may be contacted by Research Resource either by phone, who will carry out the survey with you during this call, or by email, or letter inviting you to complete a survey. The questions asked help us understand how you feel about us, our services and the support we provide. We’d also like to know what’s important to you for future services we could offer.

This interview will be carried out according to requirements set out within the Market Research Society’s Code of Conduct, and your consent to participate in the research. The collated information shared with us is anonymous unless you agree to sharing personal information.

As a thank you for taking part in this survey, each customer who takes part in the surveys will be entered into a prize draw where one lucky winner within each survey will receive £100 in High Street Vouchers.

Remember it’s important we have an up-to-date email address or a mobile number for you. It means we can keep you updated quickly with information that’s important to you and your tenancy. If your information has changed or you’d like to amend any details, you can log into your account or register with My Eildon, our online customer portal or get in touch with us directly –, 03000 200 217.