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Your feedback – How are we doing?
Each month an external market research company called Research Resource randomly selects around seventy of our customers to survey. You
Get involved
We have a wide range of opportunities for you to get involved to help shape services that directly affect you.
Customer Voice
We are always keen to hear your views on the way we deliver services. Our Customer Voice Strategy is all about encouraging you to get involved.
Why Your Voice Matters
Your feedback drives real improvements. By getting involved, you can:
- Influence decisions that affect your home and community
- Receive updates on changes and progress
- Build confidence, skills, and knowledge through training opportunities
If you would like a paper copy of the strategy or to discuss it or any of the options below, please call your Customer Engagement Officer on 03000 200 217 or email enquiries@eildon.org.uk.
You can get involved in a variety of ways
There are lots of flexible ways to have your say. You may have seen some of these opportunities in our Connect newsletter or Customer Voice Strategy.
We’ve designed options to suit different levels of time and interest, and the best way to get involved is through the Customer Opinion Group (COG). If you join the COG mailing list, it doesn’t commit you to anything, but you will hear about all the latest opportunities and get to see the feedback from consultations and find out what changes were made as a result.
We know everyone’s availability is different. That’s why you can choose what works best for you. Whether it’s a quick survey or a group discussion, every contribution helps us improve our services.
Take part in themed conversations online or in person on topics that matter to you.
Share your views from home at a time that suits you. Surveys run throughout the year.
Receive regular updates on what’s being discussed and how your feedback is making a difference.
There is more to come on this. We’re working on how to introduce this to see how we measure up against the customer service standards we set ourselves.
Looking for a residents’ group to discuss issues in your local area? We can help you to set up a Registered Tenants Organisation (RTO). Get in touch to find out more.
We hold these meetings in our new build developments. They provide you with the opportunity to meet with your neighbours and key members of our team, and to discuss any local issues or suggestions for improvement to the area you live in.
If you live in one of our Supported housing developments, you and your family or friends can take part in our Let’s Talk sessions where we meet and discuss the things that are important to you.
It only costs a £1 to become a member of Eildon Housing Association. When your application is approved by the Board, you’ll receive a share certificate to confirm your membership. Once you’re a member, you can vote at the Annual General Meeting (AGM), and stand for election to the Board. This allows you to have a say in the Board’s decisions. Find out more.
Customer-Panel-St-Boswells
Have your say
Over many years, Eildon has been encouraging customers to have their say on the way their services are delivered. As we continue to increase the number of homes and services we provide, it is more important than ever that we make sure that our customers are at the centre of everything we do.
If you’d like to have a say in shaping Eildon’s services, consider joining the Customer Opinion Group. It’s flexible, easy to take part in, and a great way to make a difference. To find out more, please get in touch with Lita our Community Engagement Officer today.
Contact us – email enquiries@eildon.org.uk or call 0300 020 0217