Manage my home

Supporting you to manage your home with us.

Whether you’re a tenant, resident or shared owner in an Eildon Housing Association home, we’re all part of the same community, and we appreciate your support in making our housing service as good as it can be.

Managing your home

Your rent includes a contribution towards the cost of repair and maintenance at your home.

Depending on the kind of work involved, Eildon Housing is responsible for some jobs, and you are responsible for others. Find out more.

Wherever possible we provide car parking for you as a resident and your visitors at our developments. These are communal or allocated spaces to specific properties. In some areas there are garages to rent, and a few properties have garages attached. Find out more.

Shared ownership means you own a share in your house and we own the remainder. Find out more.

Advice leaflets from Changeworks

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Walkabouts

Your Housing and Maintenance Officers are out and about regularly checking all our developments across the Borders. If you have any issues, you can contact us at any time. If you are registered with My Eildon, our customer portal, you can log any issues 24/7 and get updates online.

My Eildon – online customer portal

Annual Tenant update – 2025

(full of information which is specific to your area from planned maintenance to updates on modernisation.)

These updates are emailed out to everyone who has provided an email address with us. For those that have requested information from us by post they would have been sent out.

Please let us know if you have changed your email address so we can keep your details up to date and you don’t miss out.

Information to help you manage your tenancy with us