Your feedback matters

Every year we survey our customers to make sure we continue to deliver high quality tenancy and estate management services, and excellent customer care. This year we plan to introduce a new care survey which will be issued to all our tenants and service users who receive local care and support services from us. This… Continue Reading

Customer Advisor Team Training – Wednesday 7 July

For information, our staff are on training today, but will be back to normal hours tomorrow Thursday 8 July 2021. We apologise for any inconvenience this may cause you. If you have an emergency, please call 03000 200 217 and press 1, to go direct to Hanover who are handling all our emergency calls. Continue Reading

Local Lettings Plan in Newcastleton

  We have, in conjunction with Newcastleton’s Community Council, developed a new local lettings initiative which gives priority to people who can demonstrate a local connection with the village. This new local lettings initiative gives ‘Platinum Priority’ to applicants: who already live in Newcastleton and who wish to move to alternative accommodation in the village, and to applicants who have a specific need to move… Continue Reading

***** 5 Star Recognition for Eildon

The Eildon Group has received the prestigious recognition of being awarded 5 Stars through the European Foundation for Quality Management (EFQM) recognised for Excellence (R4E) framework. R4E is an international recognition scheme for organisations that demonstrate high levels of performance against the nine criteria of the EFQM Excellence Model. Eildon’s Chief Executive, Nile Istephan, commented,… Continue Reading

Introducing Eildon’s New Director of Business Support

The Eildon Group has announced the appointment of Lynn Mirley as its new Director of Business Support. Lynn, who is from the Borders, was formerly Finance Director at National Trust for Scotland and brings with her a wealth of experience in the public, private and third sectors including social care, having held a variety of… Continue Reading

Building works begin at historic site of former High School in Kelso

We are delighted to announce that building works are underway working with local contractor M&J Ballantyne, to create more much-needed affordable housing on the historic site of the former High School in Kelso. This development will consist of 36 new homes for extra care. Architect Aitken Turnbull’s sympathetic design includes retaining the art deco facade… Continue Reading

Eildon calls on political parties to support investment in social housing sector

Ahead of next month’s Scottish Parliament election, Eildon Housing Association is calling on Scotland’s political parties to support investment in the social housing sector in order to kickstart the country’s recovery from the coronavirus pandemic. Eildon Housing Association, based in the Scottish Borders, is making this call in support of the Scottish Federation of Housing Associations’ (SFHA) election campaign, Housing Changes Lives. The SFHA is the national representative body for Scotland’s housing… Continue Reading

Inside Housing Development Awards 2021

Fantastic news just in from the Inside Housing Development Awards 2021. We’ve been shortlisted as a finalist for two awards. One is for our development at Springfield Place in the ‘Best healthy homes development (rural and suburban)’. The other is for ‘Best Partnership’ with Hart Builders now known as Cruden Homes East. Details of the… Continue Reading

Eildon secures site for much-needed homes at Buckholm Corner, Galashiels

Eildon are delighted to be working with Buckholm Ltd. to deliver high quality affordable homes on a designated housing site which has lain vacant for a significant number of years. They will be a welcome addition to Galashiels. Affordable homes for the people in the Borders continue to be a critical need, particularly at this… Continue Reading

New App Helps Tackle Money Worries

NHS Borders have launched a new Money Worries App which is a great source of information and advice for anyone experiencing financial difficulties. The app can be downloaded by searching for NHS Borders Money Worries App on either the Apple App store or Google Playstore or directly at: Android: Apple: Continue Reading

Housing to 2040 Route Map

The Housing to 2040 Route Map has been published today after extensive consultation, and is Scotland’s first long-term national housing strategy. It sets a vision for what housing should look like and how it will be provided to the people of Scotland, regardless of where you live and what point in your life you are… Continue Reading

Utilita ‘Community Fund’ Powers Borders Community Food Hub

Eildon Group is delighted to hear that it has been successful in its application for funds from the ‘Community Fund’ from Utilita – a leading smart Pay as You Go Energy provider – to support ongoing work at its Borders Community Food Hub. At the start of the pandemic in 2020, the Eildon Group with… Continue Reading

Winter Connect 2020 / 2021 now available

Our latest edition of Connect is now available through the following link: Winter Connect 2020 / 2021 We hope this information is useful to you and keeps you updated on our services. There are lots of links in this edition for help and support if you need it and our contact information to speak us… Continue Reading

Eildon receives double funds from the Peeblesshire Charitable Trust

Eildon was delighted to hear that they had been successful in securing two lots of funding from the Peeblesshire Charitable Trust – worth £1500 each. The funds will give extra support to tenants living at two local developments:  Riverside House and Dovecot Court. Teresa Dunlop, Co-ordinator at Riverside House confirmed they had made an application… Continue Reading

Borders Community Food Hub shortlisted for National Award

When the COVID-19 pandemic took hold back in April 2020, Eildon Housing Association got together with the homelessness charity Cyrenians (who are the Fareshare partner for Central and South East Scotland) with support from Scottish Borders Council to collectively distribute much needed food supplies to foodbanks and community groups in the Scottish Borders.     Our Chief Executive Nile Istephan explained, ‘Working… Continue Reading

Donald Macdonald OBE, 1928-2021

We are very sad to learn that former Eildon Board Member, Donald Macdonald OBE has passed away peacefully at his home in Melrose.  Donald was a board member with Eildon Housing Association from 1988 – 2001.  Donald is remembered for his services to social work.  He was instrumental in introducing sheltered housing to the Scottish Borders at a time when this was a progressive and innovative… Continue Reading

Seasons Greetings from all at Eildon

This year has been a difficult one for everyone. To end it with a bit of Christmas cheer we have two hampers up for grabs. To be in with a chance of winning, please email: and let us know what is placed under the Christmas tree. You’ll find the answer in the video below.… Continue Reading

More quality new homes for the Scottish Borders

Eildon Housing Association and Hart Builders are really pleased that work has now started on site at Coopersknowe in Galashiels. The new development will create 69 high quality affordable new homes for people in the Borders who desperately need them. There will be a mixture of bungalows, 2/3 bedroom homes/maisonettes and flats catering for a wide cross section of our community. As… Continue Reading

Autumn Connect 2020 now available

Our latest edition of Connect is now available through the following link: Autumn Connect What a year it’s been. Keeping connected with friends and family has been so important and we have a fantastic opportunity for you to get free devices and data if you’re eligible. Don’t miss out as there are 100 devices up… Continue Reading

Connecting Scotland – 100 Free Devices with Free Data to give away

We have just heard that we have been awarded a fantastic 100 FREE devices – 50 iPads and 50 Chromebooks – linked to our application to the Scottish Government’s Connecting Scotland initiative.  We are now looking for Eildon families who qualify. Find out if you are eligible by filling in the online form or call… Continue Reading

Tribute to Drew Tulley

It is with great sadness that Eildon Housing Association has learnt of the death of Drew Tulley. Drew, in his role at the Scottish Borders Council, was instrumental in the creation of Eildon Housing Association and the subsequent inward investment that brought into the area. While never actually on the Board of the Association, Drew… Continue Reading

Introducing Eildon’s New Director of Property Assets

The Eildon Group has announced the appointment of Neil Wilson-Prior as its new Director of Property Assets. Neil, who was formerly Better Neighbourhoods Programme Manager at Tower Hamlets Homes in London has made the move north to the Scottish Borders along with his family, to take up this exciting new post. He brings with him… Continue Reading

Double Finalist in the Scottish Home Awards Home 2020

We are delighted to be ‘virtually’ shortlisted for the prestigious 2020 Scottish Home Awards which this year, parting from tradition, is going to be held remotely. The two categories we are up for are: Housing Association of the Year Affordable Housing Development of the Year (Small, Social Rent) – Station Court, Peebles We were all… Continue Reading

Allocations Policy Consultation Report

We have revised our Allocation Policy following extensive consultation with our customers and other stakeholders. We’ve made a number of significant changes to the policy, mainly to meet legislative and regulatory requirements, but also to improve our service. These changes include: A new Platinum Priority Group for applicants in greatest housing need – these applicants… Continue Reading

Do you fancy winning £100 or £50 of High Street vouchers?

During October, Research Resource – who are external researchers – will be randomly phoning a percentage of our tenants for your opinion on our services. This is your chance to have your say. Your feedback really will help us by identifying what you think we do well and where we could do better. We also… Continue Reading

Eildon Welcomes Three New Board Members at AGM

Eildon topped another great year by welcoming three excellent new Board Members on to its Board of Management. For the first time in the organisation’s history, its 47th AGM was held virtually. Chairman, Dave Alexander, highlighted the key achievements for 2019-20 including: the significant expansion of Eildon’s new build programme in spite of the current… Continue Reading

Working Together for a Better Borders

Working Together for a Better Borders The four registered social landlords operating in the Scottish Borders (also known as the Borders Housing Network)  got together to support #ScottishHousingDay and have produced this short animated video.   The Borders Housing Network is a unique partnership : Berwickshire Housing Association, Eildon Housing Association, Scottish Borders Housing Association and… Continue Reading

The value of affordable housing – Mr and Mrs Harvey, St. Boswells

This year we’re talking about the value of social housing. We all know a safe, secure, warm, good quality, affordable home is vital to wellbeing. The current COVID pandemic has more than ever made it clear how important social housing is. Gemma & Steven Harvey and their family are one of the first families to… Continue Reading

Summer Connect 2020 now available

Our latest edition of Connect is now available through the following link: Summer Connect Due to the continuing lockdown situation, we have produced a digital edition of our Summer Connect Newsletter to make sure you have all the information you need online rather than our usual postal version. Thankfully we are starting to see some… Continue Reading

Essential System Upgrade

Please note that we will be carrying out essential maintenance on our computer system all day on Friday 7 August. This means we won’t be able to take payments or process any repairs that are not an emergency. You can still email us at or get in touch through our website here: If you… Continue Reading

Community Garden at Mill Court, Stow

Housing Officer Susan Turner has shared some great photos of the new community Garden at Mill Court, Stow. She explained, ‘A wee while back Eildon donated £1000 towards this project to transform what was an overgrown piece of land opposite Mill Court in Stow into a community garden.’ ‘Thanks to the hard work and dedication… Continue Reading

Myra Turnbull MBE, 1931-2020

Eildon Housing Association are sad to learn of the passing of Myra Turnbull MBE. Myra served with distinction on the Board of the Association for nearly a quarter of century. This volunteering effort underlined her commitment to public service to her community, for which she was awarded the MBE in 1996. Myra was a passionate… Continue Reading

Dovecot Wild Flower Garden

A great big thanks to the Peebles Gutterbluids Society for all their hard work tidying up the lovely wild garden area next to Dovecot Court – including the installation of two new benches. Eildon was delighted to donate £100 to the Gutterbluids Society in appreciation of this work and the volunteering they do around the… Continue Reading

The Boys are Back!

Our Home Improvement Team (HIT squad) boys are back. As from Monday 13 July they will be on site upgrading bathrooms at Tulley Court, Galashiels. They will be working safely observing all Scottish Government Covid-19 guidance as per the attached checklist. Keep an eye on our website and social media for any future updates. Continue Reading

Your feedback matters to us

Throughout July, Research Resource who are external researchers, will be randomly phoning round a small percentage of our tenants. Research Resource have been appointed this year and replace BMG our previous external researchers. The questions they will be asking are to help understand how you feel about us and our services and if we have… Continue Reading

COVID-19 Latest Updates

To find latest updates on COVID-19 please see below: Eildon’s latest covid updates – issued 7 January 2021 Helping your Community: To find out more about helping within your community including; helping neighbours, volunteering, additional support and advice for community groups visit Ready Scotland. British Red Cross Resilience Calendar: Scottish Borders – Find information on your… Continue Reading

Communal stair cleaning restarting Monday 15 June

As restrictions are slowing being lifted, we are now pleased to be able to start our communal stair cleaning across all our properties from Monday 15 June.  Our contractors will be carrying out the work whilst following the current self-distancing guidelines. You can view when they will be coming to your stair here. On the… Continue Reading

EU Settlement Scheme

Do you need help with the EU Settlement Scheme? The Citizens Rights Project will be delivering live sessions through their Facebook page (Citizens Rights Project – Scotland) to help you: 13th May, 17:30 – 19:00 in Polish:  19th May, 17:30 – 19:00 in Romanian: 26th May, 17:30 – 19:00 in Greek:  2nd June, 17:30 – 19:00… Continue Reading

Community Food Distribution Hub open now in Galashiels

As part of the wider community efforts to support people who may be struggling at this time, Eildon Housing Association and Scottish Borders Council have linked up with the homelessness charity Cyrenians (who act as the FareShare franchise for Central and South East Scotland) to collectively help get more much needed food down to the Foodbanks/FareShare partners in the Scottish Borders. The new distribution… Continue Reading


SERVICES What is happening with stair cleaning? At this time our routine stair cleaning service has been suspended pending further guidance from the government on essential work during the corona virus lockdown. However, the contractor will respond to our requests to address specific issues that are reported within stairs as they arise. The intention is… Continue Reading

Important Gas Safety Checks Information During COVID-19

  One of our key priorities is to make sure your home is safe and we have a statutory obligation to service any gas appliances on an annual basis, where it is safe to do so. We will continue to work with our specialist contractors Dalex to make sure any gas services which are due… Continue Reading

Universal Credit phone calls from the Department of Work and Pensions

If you are contacted by the Department for Work and Pensions (DWP) the number may appear as an 0800 number, ‘private’ or ‘number withheld’. DWP are working around the clock to cope with the unprecedented volume of new applications for Universal Credit. You should maintain contact with them via your online journal and if they do need to… Continue Reading

Spring Connect 2020 now available

Our latest edition of Connect is now available through the following link: Spring Connect 2020 This edition of Connect was largely completed prior to the Covid-19 issues escalating to the current position. We have taken the decision to issue a shortened Connect this time and to only publish this through social media and our website.… Continue Reading

COVID-19 Update – Emergency Repairs

In line with Government guidance on reducing social contact, we will be operating an emergency repairs service only. All non-emergency repairs will be dealt with when the Government advises us that it is safe to do so. The list of emergency repairs is below and follows key emergencies outlined in the Right to Repair legislation.… Continue Reading

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